Question 1

What is Safeguest Protect?

Accepted Answer

Safeguest Protect is the optional, paid part of Safeguest: a flat $29 per booking damage-payment service that sits on top of free Safeguest Prevent screening. It is not insurance and not a guaranteed payout — payments are discretionary. The ceiling is set by the booking's Risk Status: up to $20,000 on Green stays, up to $5,000 on Yellow stays, and a Red Cancellation Payment of up to $1,000 toward evidenced OTA cancellation costs if you cancel a Red booking before check-in. One price, limits that follow the signal.

Question 2

How much does Safeguest cost?

Accepted Answer

Safeguest Prevent — verification, Risk Status and Damage Deposit / No Deposit Option administration — is free for hosts, forever. Safeguest Protect is separate and optional: a flat $29 per booking, the same whether your guest stays 2 nights or 28. No setup fees, no long contracts, and nothing is bundled into the free tier by stealth.

Question 3

Which PMS and OTAs do you integrate with?

Accepted Answer

We connect natively with Guesty, Hostfully and Uplisting today, with Hostaway, OwnerRez and Lodgify coming soon, and we ingest bookings from Airbnb, Booking.com and Vrbo. New integrations land most months. If your stack isn't listed, our team will scope a connection during onboarding.

Question 4

What happens when a booking is rated Red?

Accepted Answer

A Red Risk Status booking isn't eligible for Safeguest Protect damage payments, whatever you decide. The recommended move is to decline. If you cancel before check-in, Safeguest may make a Red Cancellation Payment of up to $1,000 toward your evidenced OTA cancellation cost — discretionary, but the whole point is that protecting your property shouldn't cost you money.

Question 5

What if my guest damages my property?

Accepted Answer

You submit a Claim with evidence. Safeguest issues a Proposed Guest Charge — preliminary, not a bill — and the guest gets a 72-hour Guest Response Window to reply. After that we determine the Final Guest Charge and recover it through the Damage Deposit or the guest's payment method under the No Deposit Option. If you're enrolled in Safeguest Protect, the residual, evidenced Eligible Direct Loss can then be considered for a Protect Payment up to your tier limit. We've got your back on eligible claims — we just won't pretend every claim is automatic.

Question 6

Does the AI decide who gets to book?

Accepted Answer

No. Our verification and risk models flag, score and summarise — they never decide. Risk Status is an input; whether to accept, decline or add conditions is entirely the host's call. Later on, in the claims process, Automated Assessment can help triage evidence, and both hosts and guests can request a human review of it.

Question 7

If a guest picks No Deposit, are they off the hook?

Accepted Answer

No. The No Deposit Option swaps a refundable Damage Deposit for a small non-refundable No Deposit Fee. The guest stays liable for damage they cause and authorises us to charge their payment method for a Final Guest Charge. The Deposit Limit caps only what SafeGuest pursues on your behalf — it doesn't stop you pursuing a guest separately for anything above it. Less friction at booking, same responsibility.

Question 8

Is guest verification GDPR compliant?

Accepted Answer

We apply UK GDPR and EU GDPR-equivalent standards to every host and guest, wherever they are — not just the local minimum. Our data-processing terms were developed with UK-qualified data-protection counsel following an EU-compliant legal review. Guests get clear consent prompts, data is encrypted in transit and at rest, and identity documents and biometric images are deleted immediately after verification. There's no such thing as GDPR certification, so we don't claim one.

Question 9

How long does setup take?

Accepted Answer

It depends on the size of your portfolio and the number of automations you have configured within your PMS. We'll usually have you up and running within a couple of hours.

Know before
they knock.

Safeguest Prevent

Screen every guest

Deposit handling, done for you

A clear Risk Status

Know exactly who’s checking in — before they do.

Screen. Score. Protect.

Screen

Score

Protect

Safeguest Protect

Green Guest

Yellow Guest

Red Guest

Property managers sleep better.

Simple, honest pricing.

Common questions.

Ready to protect
your property?

Know beforethey knock.